Data Protection Statement

Clavey Group Data Protection Statement

1. Data Protection at a Glance

General Information

The Clavey group takes compliance with data protection laws extremely seriously and insists on complete compliance. We only ever process personal data in compliance with the relevant laws (in particular the EU General Data Protection Regulation and the German Federal Data Protection Act Bundesdatenschutzgesetz) and for specific purposes.

The following information provides a basic overview of what happens to your personal details when you visit our website. You will find more extensive information from Point 2 of this Data Protection Statement.Personal details are all details which could be used to personally identify you, e.g. name and address, email address and telephone number.

Data Collection on Our Website

Who is responsible for data collection on this website?

The website operator is responsible for processing data on this website. You can find the operator's contact details on the Legal Information page of this website.

How do we collect your details?

One way in which we collect your details is by you providing them to us. These could for example be details which you enter into a contact form. Other details are automatically collected by our IT systems during your visit to our website. These are primarily technical details (e.g. Internet browser, operating system or time of visit). The collection of these details takes place automatically as soon as you open our website.

What do we use your details for?

Details which you provide to us, for example via a contact form, are exclusively processed and retained for the purposes of answering your enquiry. Some of the details collected automatically are obtained in order to ensure the smooth running of the website. Other details may be employed to analyse your user behaviour.

What rights do you have with regard to your details?

You have the right at any time to receive, free of charge, information concerning the origin, recipient and purpose related to your personal details retained by us. You also have a right to demand the correction, blocking or erasure of this information. Please do not hesitate to come to us with your questions or concerns regarding data protection. In addition you have the right to make a complaint to the responsible authorities.

Analysis Tools and Tools of Third-Party Providers

We may statistically analyse your browsing behaviour when you visit our website. This occurs primarily through the use of cookies and analysis programs. Your browsing behaviour is usually analysed anonymously; browsing behaviour cannot be traced back to you. You are able to object to this analysis or to prevent it by choosing not to use certain tools. You will find detailed information on this issue in Point 4 of this Data Protection Statement.

2. Required Information

The office responsible for data processing on this website and in business processes:

Clavey Automobil Dienstleistungs GmbH & Co. KG

Hannoversche Straße 60

38116 Braunschweig

Telephone: +49 (0) 531/286 00-0


CEO: Lothar Clavey

The office responsible is the person or legal entity who, alone or in collaboration with others, decides on the purposes for and means of processing personal details (e.g. names, email addresses and similar).

Data protection

The operators of this website take the protection of your personal details very seriously. We treat your personal details as confidential and in compliance with statutory data protection regulations and this data protection statement. A variety of personal details are collected when you use this website. Personal details are details which could be used to personally identify you. This present Data Protection Statement explains which details we collect and the purposes for which we use them. It also explains how this happens and for what purpose.

SSL or TLS encryption

For security reasons and for the protection of confidential content transmitted, such as orders or enquiries which you send to us as the website operator, this website uses SSL or TLS encryption. You can recognise an encrypted connection by the fact that the browser's address line changes from "http://" to "https://" and the padlock symbol appears in your browser line. Whenever SSL or TLS encryption is activated, data which you transfer to us cannot be read by third parties. We nevertheless point out that the transmission of information over the Internet (e.g. when communicating by email) is never completely secure. It is impossible to completely secure information against access by third parties.

Information, blocking, erasure

Current statutory regulations mean that you have the right at any time to obtain, free of charge, information about your personal details held by us, their origin and recipient and the purpose for which your data is processed, as well as the right to have these details rectified, blocked or erased as required. Please do not hesitate to come to us with your questions or concerns regarding personal details.

Withdrawal of your permission to process your data

Many data processing procedures can only take place with your express permission. At any time you are able to withdraw permission that you have already given. You simply need to send us an email to this effect. Any data processing which took place before your withdrawal of permission remains legally valid and unaffected by the withdrawal of permission.

Right to data portability

You have the right to demand that we hand over to you or to a third party in a commonly used, electronic format, any information which we have processed automatically on the basis of your permission or in the fulfilment of a contract. If you demand that we directly transfer the information to another responsible party, this will take place only to the extent that it is technically possible.

Right to make a complaint to the responsible authorities

In the case of any breach of data protection regulations, the affected party has the right to make a complaint to the responsible authorities. The responsible authority in matters of data protection is the data protection officer of the federal state (Bundesland) in which our company has its headquarters. You can contact the state data protection officer for data protection in Lower Saxony via the following link:

Distribution of Personal Information to Third Parties

If, in the course of processing the order, information is forwarded to service providers then these service providers are bound to comply with current data protection legislation, other statutory regulations and, by contract, with the privacy policy of the Clavey group. Companies of the Clavey group will provide your data in the required scope to agencies entitled to access such information insofar as they are required to do so by law or if so required by court order. Clavey group companies will not forward your personal information to third parties for any other purposes without your express consent.

Data transfer within the group

Insofar as you have given your permission, or we are otherwise legally obliged to do so, we may distribute your personal information to sister companies within the Clavey group for the purposes listed below.

Transfer of data to a third country

We will not transfer your data to any third country. Third countries are states which are not covered by the EU General Data Protection Regulation.

3. Data Protection Officer

The responsible office has named the following as Data Protection Officer:

Jens-Olaf Knapp

Hannoversche Straße 60

38116 Braunschweig

Telephone: +49 (0) 531/286 00-0


4. Data Collection on Our Website

Contact form

If you send us enquiries using our contact form, your information from the enquiry form, including the contact details which you enter there, are retained by us for the purposes of processing the enquiry and in case of follow-up questions. We will not forward this information without your permission.

The processing of the information entered in the contact form takes place exclusively on the basis of your permission (Art. 6 para. 1 point a of the GDPR). You are able to withdraw this permission at any time. You simply need to send us an email to this effect. Any data processing which took place before your withdrawal of permission remains legally valid and unaffected by the withdrawal of permission.

The details entered into the contact form by you remain with us until you instruct us to erase them or withdraw your permission for us to retain them, or the purpose for retaining the data no longer applies (e.g. after your enquiry has been completely dealt with). Statutory requirements – in particular retention periods – remain unaffected.

5. Plugins and Tools

Google Web Fonts

In order to achieve the consistent appearance of fonts on the screen, this site uses web fonts provided by Google. When you call up a page, your browser loads the required web fonts in your browser cache in order to show text and fonts correctly. In order to achieve this, the browser which you use must connect to Google's servers. This informs Google that our website has been opened via your IP address. We use Google Web Fonts in order to provide a consistent and attractive look to our online presence. This represents a legitimate interest in the sense of Art. 6 para. 1 point f. of the GDRP.

If your browser does not support web fonts, a standard font is used by your computer. Additional information concerning Google Web Fonts can be found at: and in the Google Privacy Policy

Google Maps

This site uses the Google Maps service via an API. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. We need to store your IP address in order to use Google Maps functions. This data is usually transferred to a Google server in the USA and stored there. The provider of this website has no influence on this data transfer.

We use Google Maps in order to provide a consistent and attractive look to our online presence and to make it easy to find places we mention on the website. This represents a legitimate interest in the sense of Art. 6 para. 1 point f. of the GDRP. More information concerning how we handle user information can be found in the Google Privacy Policy:

6. Data Collection

In order to fulfil contractual and legal obligations the Clavey group collects, retains and processes the following categories of data.

From applicants:

  • Personal details (e.g. name, address, place of residence, date of birth)
  •  Contact details (e.g. telephone number, email address) Other types of information sent to us as part of the application process, until the end of the application process

From customers and contractors:

  • Company details (e.g. name and address of customer)
  • Contact details (e.g. telephone number, email address of the contact person)

Purpose of the data processing

The Clavey group processes the aforementioned data exclusively

  • for the fulfilment of statutory, court or official orders or specifications (EU GDRP Art. 6 para. 1 c)
  • for information about our service offering and events (EU GDRP Art. 6 para. 1 a)
  • for carrying out anonymized statistical evaluations such as satisfaction surveys (EU GDRP Art. 6 para. 1 g)
  • in order to contact the applicant/customer (EU GDRP Art. 6 para. 1 a& b)

Erasure obligations

Personal information retained by the Clavey group is erased or anonymized once the aforementioned purposes no longer apply or after the expiry of any legal retention periods. Irrespective of this, applicants, customers and contractors can at any time withdraw their consent for the further processing of their data. In this case we will erase all relevant data. Any legally prescribed retention periods remain unaffected.